Before you skip to the fun parts and press "order" - you'll want to make sure to give this a quick look-through to make sure you know what to expect during every step of the way. But we get it...you've got places to go, people to see, and Netflix shows to watch. So—here's the TLDR version:

• Please provide us with a valid email address. We promise that we'll only use it to communicate for your order (and send you inspiring emails if you clicked "yes" to join our Insider club, of course!). As soon as your order is placed, we'll promptly send you the content collection form.
• Your order includes 2 design rounds to provide edits and refinements
• Your first design proof arrives 2-3 business days after we've received your content
• After you submit your final approval, your order is sent to production
• Most items ship within 2-3 weeks of submitting your content form. See below for an in-depth glimpse into our production schedule.
• Remember, it's essential to review your items within 14 days of delivery to ensure that everything's in perfect condition. Beyond this timeframe, we can't issue refunds or replacements.

• 4-5 Weeks before desired delivery date: Place Order
• 3 Weeks before desired delivery date: Submit completed content form
• Within 2-3 Business Days of completing form: First design proof received (allow 2 business days for revisions)
  

To ensure a smooth experience, we suggest allowing 4-5 weeks before you require your items. Feel free to place your order ahead of time, and we'll reserve a spot in our design queue for the month of completion.

The design phase depends on your responsiveness and the number of changes. When you place your order, we'll email you a content sheet to fill in with your wording and details. Please complete and submit it at least 3 weeks before your desired delivery date.

After you submit the content sheet, expect to receive your first proof within 2-3 business days. When you provide feedback, allow 2 business days for revised proofs. Your prompt response is important to meet your deadlines. Delays due to late responses are not our responsibility.

Overall, we suggest allowing up to 1 week for the design stage, starting from when we receive your completed content sheet. We'll work closely together to create that perfectly sophisticated aesthetic you've been dreaming of!

Once you submit your final approval, all you need to do is sit back as your order glides into production.
The following timeframes refer exclusively to the print stage. Please keep additional shipping times in mind.

Paper Goods
On White Stock: 2-5 Business Days
With Colored Stock (colored background): 10-15 Business Days
With assembly or specialty print methods (letterpress, emboss, die-cuts, etc.): 25 Business Days

Signage
All signage arrives at your doorstep within 2-5 Business Days. Our signage will ship separately from your paper goods.

We ship our items through USPS First Class, USPS Priority, and UPS Ground.

Standard delivery within USA (via USPS and UPS)
2-7 Business Days
Please note: shipping delays can occur and are out of our control. Please allow extra time when placing an order.

Need it sooner? Please send us a message with subject "RUSH REQUEST" at hello@amodernwedding.com before placing your order. We'll let you know if we can make some magic happen! ;)

Client Error
Once you approve your designs through our digital proof form, this will act as your final approval of your designs exactly as you see them on screen. Before you finalize your order, give that text on your online preview a thorough review. We recommend getting an extra pair of fresh eyes to help you make sure everything looks great! Here's the deal: We won't be held responsible for client errors—but if you happen to slip up, no worries at all. We'll reprint your order, with a 25% off discount. The discount does not apply to the cost of shipping.

A Modern Wedding Error
Occasionally (and by that, we mean rarely), mistakes happen. If you happen to notice a printing error on your order, we kindly ask you to reach out within 14 days of receiving your order at: hello@amodernwedding.com. Rest assured, we'll gladly reprint the item for you. We want to make things right, so any items that require reprinting due to our mistake will be reprinted and shipped with priority RUSH status at no cost to you.

At A Modern Wedding, we take pride in crafting products specifically tailored to your vision. Due to the made-to-order custom nature of our items, we are unable to offer returns or exchanges for any personalized items. However, please don't hesitate to reach out to us within 14 days of delivery if you find yourself unhappy with your items. To ensure fairness to all, we regretfully won't be able to offer credits or replacements beyond this timeframe. We genuinely care about your experience and will work with you to find a solution that brings a smile back to your face.

To ensure your complete satisfaction, we highly recommend ordering a sample pack prior to placing your order. This way, you can see firsthand if the paper and print colors meet your expectations. Note that colors vary slightly from monitor to real life! Please keep in mind that we won't be able to refund or reprint orders solely based on personal preferences regarding print colors or paper stock. We appreciate your understanding as we strive to deliver the highest quality products tailored to your unique vision.

Prior to any design/print work commencement - we will refund your order in full, minus credit card processing fees.
After artwork has started, but prior to printing - we will refund 50% of your order.
After artwork has been approved/printing has commenced - strictly no refunds. 

If your wedding is postponed
For orders that have entered the design phase but have not yet reached printing, you can place your order on hold without any additional charges until it becomes necessary. We also provide an extra round of edits to your artwork at no extra cost, in case you need to make a few changes!

Kindly note that once the printing process has commenced or the order has been delivered, refunds are not offered. However, should any updates be needed for your wedding stationery, we extend a generous 25% discount for reprints.

Additionally, we are delighted to offer a complimentary digital JPEG version of your invitation. This allows you to effortlessly send follow-up invites to your guests via email or platforms like Paperless Post, adding convenience to your planning process.

If, by any chance, your order encounters any unexpected hurdles on its journey to your doorstep, or if it experiences damages during the shipping process, please don't hesitate to get in touch with us at hello@amodernwedding.com.

We know how special your wedding is and want you to be overjoyed with the experience you have with us. We kindly request that any issues be reported within 14 days of delivery. To ensure fairness to all, we regretfully won't be able to offer credits or replacements beyond this timeframe.

In the unfortunate event of shipping-related damage, we kindly ask that you retain the original packaging as supporting evidence. Together, we'll navigate through any challenges and strive to provide you with a stress-free experience, allowing your beautiful designs to shine.

We retain the right to showcase our work through images posted on our social media channels and website. Rest assured, we never disclose your address, contact details, or guest addresses. If you prefer not to have your invites or wedding stationery featured on social media, kindly include a note during checkout or send us an email request at hello@amodernwedding.com.

We believe that our couples have the most exceptional aesthetic and style, and we love sharing drool-worthy photos of your stunning wedding day! Feel free to send us your images or tag us: @amodernweddingshop.

All artwork and images are owned by Velvet and Gold / A Modern Wedding and we maintain full legal ownership of the artwork included within your printed stationery. Under no circumstances may Velvet and Gold / A Modern Wedding artwork be reproduced or repurposed within any print or digital media, resold, or otherwise used for personal or commercial gain.